This Privacy Policy governs the manner in which Independent Business Solutions collects, uses, maintains and discloses information collected from users (each, a "User") of the http://independentbusinesssolutions.co.uk/ website ("Site").
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
Our Site may use "cookies" to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
How we use collected information
Independent Merchant Services may collect and use Users personal information for the following purposes:
- To run and operate our Site
We may need your information display content on the Site correctly. - To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently. - To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site. - To improve our Site
We may use feedback you provide to improve our products and services. - To send periodic emails
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests.
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Electronic newsletters
If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Changes to this privacy policy
Independent Merchant Services has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Contacting us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us.
This document was last updated on June 11, 2015
We are rated as Excellent
Unrivalled support
Most card merchant companies seem to be full of overly pushy salesman eager to do anything to close the deal, often without disclosing crucial hidden charges.
Independent Merchant Services provided unbiased help and support on choosing the right one to suit our business needs. So thankful we chose to give them a call!
I had a dilemma for weeks which card reader provider to choose after getting 3 quotes and reading lots of mixed reviews online.I am setting up a business for the 1st time so have a lot to learn and I am extremely cautious who to sign the contract with.The more reviews I read the more unsure I was. All I needed was to get an honest independent, unbiased advice from somewhere. During one of my online browsing I came across Independent Merchant Services and contacted them. I spoke to Roger and discussed with him my obtained quotes asking for advice.Roger was extremely helpful. He understood my reservations and concerns about hidden fees etc., answered all my questions and explained what I should be looking for.This has helped me enormously to make the best choice for the type of business I am starting. Almost immediately I received an email from Roger with a summary of a deal specifying all the rates and fees. Following Roger's advice I felt well informed and much more confident to make my choice.I would highly recommend Independant Merchant Services to anyone starting a new business and looking for advice.Many thanks Roger!
I'm starting a new business which needs a card reader. My bank recommended a company who I nearly went with until Geoff from IMS got in touch and gave me some advice and quotes. It turned out I was getting ripped off by my bank's recommendation and there were much better deals out there. Thanks to IMS I ended up with a very good deal.
I could not have done this without the help of Chris Day , such a lovely guy nothing was too much trouble for him, ive passed his details over to all my business contacts who are starting to look for chip and pin /merchant services,
Explained all the options and which would suit my business best, talked me through everything.
Fantastic service from Roger, helped us choose the best terminal for our business with the cheapest rates possible. Very quick, efficient and was our port of call throughout the process. Received the terminal very quickly. Highly recommended.
Finally, an independent company that are knowledgeable and give you competitive options with the back up of excellent customer service. They bent over backwards to help our small business. Would definitely recommend and will always use in the future.
It is a pleasure to be able to write a review in praise of the service provided. Roger, his team and their partners have exceeded expectations when it comes to service delivery, responsiveness and driving economies of scale for the small business owner, without compromising on the services recommended or products supplied. Open, honest and volunteer information, which may have been overlooked by business owners when reviewing packages. A company with a conscience and values to which they live up.
Thank you Roger for all your support. When everyone else turned us down, against all odds, the advice and support from Independent Merchant Services and Roger, in Particular, helped us get a Merchant Account within 2 weeks. Really appreciate the handwork. Many thanks
Very highly recommended
Making enquiries these days can open up a gateway of high pressured sales advisors who keep pestering you. NOT with Chris Day at Independent Merchant Services, he handled my enquiry so professionally and provided honest advice about pricing and services available. He also followed up when he said and didn’t bother me in between times.
Chris comes highly recommended and IMS are very competitive. Well worth getting in touch with these guys.